Role Description:
The System Engineer is responsible for delivering end-to-end IT solutions, combining presales support with hands-on technical implementation. The role involves understanding customer requirements, designing tailored solutions, supporting proposals, and leading deployments including installation, configuration, and integration.
The engineer works closely with customers and internal teams to ensure successful delivery, provides training and documentation, and offers ongoing technical support. Acting as a trusted advisor, the role also focuses on troubleshooting, optimizing systems, and ensuring high customer satisfaction across multiple projects.
Key Responsibilities:
Conduct technical presentations and proof-of-concept sessions for prospective customers
Understand customer environments and translate business requirements into practical technical solutions
Support the sales team with technical proposals, BOMs, and solution design
Lead end-to-end solution deployments: planning, installation, configuration, integration, and testing
Deliver customer training sessions for end users and IT administrators
Produce clear documentation including solution designs, as-built configurations, and handover guides
Provide technical support to customers post-implementation
Troubleshoot, maintain, and optimize deployed environments
Serve as a trusted technical advisor and escalation point for customer issues
Required Qualifications:
Bachelor’s degree in computer science, Information Technology, or a related field
4-6 years of experience in a Systems Engineer, IT solutions, presales engineering or related IT role
Strong foundation in IT infrastructure: Windows Server, Active Directory, virtualization, and Networking.
Relevant vendor or industry certifications (ITIL, MCSA, CCNA)
Proven ability to manage multiple customer projects simultaneously
Excellent communication skills, able to present to both technical teams and business decision-makers
Strong problem-solving mindset with a customer-first attitude
Preferred Qualifications:
Hands-on experience with ITSM best practices.
Experience with monitoring systems, virtualization, and data protection solutions
Familiarity with cyber security solutions (XDR, NDR, EDR, SIEM) is plus
Familiarity with cloud environments (Azure / AWS) is a plus
Fluency in Arabic and English (written and spoken)