Riyadh – TJDEED Technology has successfully implemented IT Service Management (ITSM) solution for Ebttikar Technology in Riyadh. the team achieved this milestones after several months of diligent work on the project, which serves over 7 companies and 300 individuals. The ITSM service aims to enhance Ebttikar’s technology service management by providing a seamless experience for both employees and customers.
The implementation brings numerous advantages and benefits to Ebttikar, including streamlined operations and processes. With this service, team can manage all IT operations through a centralized electronic platform accessible from anywhere. Additionally, the service empowers employees with a dedicated app to efficiently track tasks, ensuring prompt responses.
Mr. Mostafa Al Wadi, IT Manager at Ebttikar, expressed his satisfaction with the project completion, stating: “The implementation of this system stems from our continuous pursuit of adopting the latest technological solutions and services that improve and simplify our company’s operations and processes. This directly enhances the quality of service we provide to our customers on all levels. As senior management, we will be able to monitor and evaluate the technological status within the company through real-time data obtained from smart reports and instant dashboards.”
Al Wadi added: “It is gratifying to work with a dedicated company like TJDEED, which places the customer at the forefront and never compromises on the quality of services provided. The team is distinguished, specialized, highly knowledgeable, and well-trained, and TJDEED have tailored the service to meet our specific requirements and needs.”
Mr. Ashraf Al Qudah, CEO of TJDEED Technology, commented: “We are delighted with the project’s success, which is the result of the fruitful collaboration between the joint project team from TJDEED and Ebttikar. It was an honor to work with Ebttikar Technology, given their strategic thinking and commitment to implementing the latest technological solutions to best serve their clients. We reaffirm our ongoing commitment to providing the latest services that meet the needs of the Saudi market and companies in the Kingdom of Saudi Arabia.”
Al Qudah further noted: “We are proud of TJDEED team of specialized engineers who implement the latest solutions currently available in the region. Over several consecutive months, they executed the service to the highest global standards.”
It is worth mentioning that the IT Service Management solution enables Ebttikar to centralize technological operations and provide a custom mobile application for clients, thus enhancing service efficiency and quality.