Amman, Jordan – February 2026 – TJDEED Technology, a leading provider of IT solutions in Jordan and digital transformation services across the Middle East, successfully conducted an intensive ServiceDesk Plus training program for the Supreme Judge Department throughout February at TJDEED’s headquarters in Amman. The multi-day training, delivered across several weeks, brought together administrators and technicians from the Department to enhance their IT service management capabilities using ManageEngine ServiceDesk Plus, a globally recognized ITSM platform by ManageEngine—TJDEED’s strategic partner. The program aimed to strengthen operational efficiency, streamline service delivery, and empower internal IT teams with best practices in IT service management (ITSM).
The training program was carefully designed to address real-world IT challenges faced by public sector organizations. Over multiple sessions, participants gained in-depth knowledge of incident management, service request workflows, asset management, reporting, automation, and performance optimization within ServiceDesk Plus.
By combining theory with hands-on practical exercises, TJDEED ensured that attendees were able to immediately apply what they learned in their live environments. This approach reflects TJDEED’s philosophy: delivering practical, results-driven IT solutions in Jordan that directly improve service quality, reduce downtime, and increase IT visibility.
For IT managers and decision-makers across industries, this engagement demonstrates TJDEED’s ability to bridge the gap between technology implementation and operational excellence—ensuring that IT tools deliver measurable business value.
The sessions were delivered by TJDEED’s expert technical team, certified and experienced in implementing and optimizing ManageEngine solutions across various sectors in Jordan and the Middle East.
Among the lead trainers was Eng. Mahmoud Al Masri, System Engineer at TJDEED Technology, who played a key role in guiding participants through advanced configurations and best practices.
“Our goal was not only to teach features, but to help the Supreme Judge Department build a sustainable IT service management framework,” said Eng. Mahmoud Al Masri, System Engineer at TJDEED. “When IT teams understand how to leverage ServiceDesk Plus strategically, they can reduce response times, improve user satisfaction, and align IT services with organizational objectives.”
This expert-driven methodology ensures that clients are not just users of technology—but masters of it.
As a trusted partner of ManageEngine, TJDEED Technology continues to support organizations in implementing scalable ITSM solutions that align with global best practices. The collaboration with the Supreme Judge Department reflects TJDEED’s growing footprint in delivering digital transformation projects in Jordan’s public sector.
For IT managers seeking reliable IT solutions in Jordan, TJDEED provides end-to-end services—from consultation and deployment to customization, integration, training, and ongoing support. The company’s hands-on approach ensures that technology investments translate into operational efficiency, compliance readiness, and long-term sustainability.
At TJDEED Technology, client empowerment goes beyond implementation. Training is a core pillar of every engagement, ensuring that organizations build internal capabilities and maximize ROI from their IT investments.
This successful training initiative with the Supreme Judge Department marks another milestone in TJDEED’s mission to be one of the best IT and digital transformation companies in Jordan and the Middle East. Looking ahead, TJDEED aims to further strengthen its partnership with the Department while expanding its portfolio of advanced IT solutions, cybersecurity services, cloud technologies, and enterprise service management offerings.
For IT leaders striving to modernize operations, improve service delivery, and future-proof their organizations, TJDEED Technology stands as a trusted partner—delivering innovative IT solutions in Jordan that solve real business challenges and drive sustainable growth.
About TJDEED Technology
TJDEED Technology is a leading IT and digital transformation company in Jordan and the Middle East, delivering enterprise IT service management, cybersecurity, cloud, infrastructure, AI, and automation solutions for public and private sector organizations across the region.
To inquire about TJDEED Technology’s services, click here.
To learn more about the Supreme Justice Department, click here.