TJDEED Technology and ManageEngine Empower Regional Enterprises with Advanced Cybersecurity and IT Services Workshops in Amman

In a significant step toward enhancing digital infrastructure for regional enterprises, TJDEED Technology, a leading IT solutions provider in Jordan and the Middle East, partnered with global software leader ManageEngine to host two in-depth IT workshops on September 7th and 8th at the prestigious Fairmont Hotel Amman. 

The workshops aimed to equip IT professionals and business leaders with advanced strategies in Identity and Access Management (IAM) and IT Service Management (ITSM)—key areas for modern enterprise success. These sessions come at a crucial time as organizations across the region seek to improve cybersecurity, governance, and operational efficiency in an evolving digital landscape. 

Empowering IAM: From Automation to Resilience 

The first workshop focused on IAM essentials using ManageEngine’s AD360 platform. Attendees learned how to: 

• Automate user lifecycle management, orchestrate access, and enforce governance. 

• Audit, empower, and recover identities to minimize risks and increase agility. 

• Navigate the full IAM journey from onboarding to ongoing oversight. 

• Detect hidden threats using behavioral analytics and access intelligence. 

• Build user-centric security models that enhance compliance and resilience. 

This session provided practical strategies to secure critical systems while maintaining seamless access. 

Elevating ITSM: From Foundation to Maturity 

The second workshop addressed ITSM best practices, highlighting how organizations can deliver responsive and scalable IT services. Key topics included: 

• Configuring ServiceDesk Plus essentials for efficient support. 

• Creating standardized SOPs for incident and request management. 

• Extending ITSM practices beyond IT to other business functions. 

• Implementing robust IT Asset Management (ITAM) strategies. 

• Using an integrated CMDB to improve change management and infrastructure visibility. 

Participants gained insights into adopting agile ITSM strategies that improve operational maturity. 

A Strategic Partnership Driving Regional Impact 

Mr. Abdullah Sreheen, Country Manager of TJDEED Technology Jordan, commented: 

“At TJDEED, delivering measurable value is our priority. Our partnership with ManageEngine is central to that goal. These workshops go beyond knowledge sharing—they enable meaningful change, helping organizations across Jordan and the Middle East build secure and efficient IT environments.” 

Looking Ahead: A Future of Innovation and Collaboration 

As TJDEED Technology and ManageEngine deepen their partnership, they remain focused on driving innovative IT solutions that help organizations stay ahead in a fast-changing digital world. These workshops are the start of ongoing efforts to advance cybersecurity, identity management, and service excellence throughout the region. By fostering continuous learning and adopting cutting-edge technology, TJDEED is positioned to lead the Middle East’s IT landscape with confidence and agility. 

To learn more about TJDEED’s services, click here.

To learn more about ManageEngine, click here.