Tag: ITSM in Jordan

Tjdeed
February 16, 2026
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TJDEED Technology Delivers Advanced ServiceDesk Plus Training to Supreme Judge Department in Jordan

Amman, Jordan – February 2026 – TJDEED Technology, a leading provider of IT solutions in Jordan and digital transformation services across the Middle East, successfully conducted an intensive ServiceDesk Plus training program for the Supreme Judge Department throughout February at TJDEED’s headquarters in Amman. The multi-day training, delivered across several weeks, brought together administrators and

Tjdeed
December 29, 2025
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AI-Driven IT Service Management in Jordan: The Next Phase of Digital Transformation

Why IT Service Management Is Evolving in Jordan As organizations accelerate Digital Transformation in Jordan, traditional IT Service Management (ITSM) models are struggling to keep up with growing complexity, user expectations, and system interdependencies. Manual ticket handling, reactive incident management, and siloed IT operations are no longer sufficient.AI-driven ITSM is emerging as a game-changer—helping Jordanian