Hybrid & Remote Work: The New Normal for IT-Enabled Organizations in Jordan

In recent years, the way we work has shifted dramatically — and for many organizations in Jordan, hybrid and remote work are fast becoming the new normal. As companies adapt to evolving business needs and employee expectations, investing in cloud-enabled collaboration and robust IT infrastructure is no longer optional — it’s essential.

Why Hybrid Work Is Gaining Ground in Jordan

• A recent survey by Ipsos found that while only about 54% of employed Jordanians currently work in traditional offices, a majority — roughly 78% — expressed a preference for hybrid or fully remote work.
• Reflecting this shift, the public sector in Jordan recently adopted a flexible work policy, allowing government institutions to implement remote work and rotational office schedules. This move signals growing institutional acceptance of flexible IT-enabled work.
• On the business side, studies show that hybrid working combined with digital transformation significantly enhances employee productivity — especially when companies use secure, well-managed IT systems as the backbone of their operations.

Taken together, these trends reinforce that remote-capable, cloud-driven work environments are no longer an advantage — they’re a necessity.

What Organisations Need: Reliable IT Solutions in Jordan

For hybrid and remote work to succeed at scale, organizations need more than just VPNs. They need comprehensive IT solutions in Jordan that support:

• Cloud-based collaboration and communication (file sharing, video conferencing, unified document management) — enabling teams to work seamlessly from home, office, or anywhere.
• Centralized identity, access, and endpoint management — to ensure secure access to corporate resources, prevent unauthorized access, and protect data across devices.
• IT operations monitoring and service management — to support distributed infrastructures, quickly resolve issues, and maintain service reliability despite distributed user bases.
• Automation and integration of workflows — to reduce manual overhead, speed up IT service delivery, and enable remote teams to receive timely support.

In short: organisations need a robust, end-to-end IT backbone so hybrid work doesn’t come at the expense of security, performance, or operational control.

Case Study: Hybrid Work Transformation of a Regional Firm

Consider a mid-size regional firm that faced growing pressure to improve employee flexibility and reduce costs. Pre-pandemic, all staff worked in-office, and the company operated on legacy on-premise servers, leading to frequent downtime, rigid working hours, and high maintenance overhead.

They partnered with an IT service provider to implement a hybrid-work infrastructure:

1. Migrated core applications to a secure cloud environment.
2. Deployed a unified identity and access management solution, ensuring secure access to resources from anywhere.
3. Introduced endpoint management for laptops and mobile devices to maintain security compliance.
4. Added centralized help-desk and IT service management tools, enabling remote support and ticketing across distributed employees.
5. Enabled cloud-based collaboration — file sharing, video conferencing, and project management platforms — to support teamwork across locations.

Results within six months:

• 40% reduction in infrastructure costs (less on-premise hardware, maintenance, and power).
• 50% fewer downtime incidents, thanks to cloud resilience and monitoring.
• ~30% increase in employee satisfaction and retention — thanks to flexible working options.
• Faster IT service turnaround; remote staff could raise tickets and get support as easily as on-site employees.

This demonstrates how thoughtfully implemented IT solutions in Jordan can enable hybrid work, improve efficiency, reduce cost, and foster a more flexible and productive workplace.

What This Means for Jordan’s Digital Future

As hybrid and remote work become more entrenched, demand for comprehensive IT solutions in Jordan will continue to rise. Organizations — from private firms to public institutions — will increasingly seek trusted IT partners who can deliver secure cloud migration, endpoint protection, collaboration tools, and IT operations management. For many, adopting such infrastructure will no longer be a “nice-to-have,” but a strategic imperative.

Moreover, this shift also aligns with broader national trends: Jordan’s growing digital inclusion effort, rising innovation index, and push toward knowledge-based employment suggest that the era of flexible, technology-enabled work is just beginning.

Conclusion

Hybrid and remote work are no longer temporary fixes — they’re shaping the future of work in Jordan. By investing in robust, enterprise-grade IT solutions, organisations can unlock the benefits of flexibility, resilience, and efficiency. As the business landscape evolves, those who adapt will thrive — and for companies looking for digital transformation, secure infrastructure, and scalable collaboration, now is the time to act.

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To learn more about hybrid work in Jordan, click here.