About this Role:
This role is responsible for projects focusing on Workspace One Unified Endpoint Management (UEM) installations /Operation for customers. He/ She will possess excellent customer service skills and the ability to accommodate a variety of skill levels.
Responsibilities:
- Configure/install/troubleshoot various software issues related to the installation and maintenance of VMware Workspace ONE UEM products.
- Act as a proactive resource for clients by identifying new features and updates of mobile technology in general and of the Workspace ONE platform specifically.
- Provide courteous and prompt support to customers.
- Setup, configure and install Workspace ONE instances.
- Support existing Workspace ONE customers with troubleshooting, upgrades and general questions.
- Familiarity with and interest in mobile devices is a must (iOS, Android, Mac OS, Windows 10, etc.).
- Research, evaluate and recommend new or upgraded hardware/software to ensure proper operation and performance for customers.
- Work with vendors for product enhancement announcements and other issues.
- Utilize basic network skills to help in solving customer UEM issues.
- Be able to identify, access and use resources for troubleshooting and continued education
Qualifications and technical experience:
- BS degree in Computer Science, Engineering or a related subject
- VMware Certified Professional (VCP) for Digital Workspace
- 3-5 years of experience with Workspace ONE UEM
- Solid experience with Windows 10,11 OS and servers 2008+
- Experience with Security systems as FW, EDR, AV.