Jeddah, Saudi Arabia – 2025 — TJDEED Technology, a leading IT solutions provider in Jordan and the Middle East, has completed the implementation of a comprehensive Enterprise Service Management (ITSM & ITAM) solution at King Fahd Armed Forces Hospital (KFAFH) in Jeddah. The project, concluded in 2025, aimed to digitize and streamline key operational workflows across IT, Human Resources, and Facilities departments — serving more than 8,000 users, including medical, administrative, and support staff.
The initiative centered on deploying Ivanti’s ITSM platform, locally branded as Da’am, to replace paper-based processes and enhance operational efficiency. The solution encompassed core modules such as Incident Management, Service Request Management, Change Management, and Problem Management — delivering an integrated enterprise platform that supports KFAFH’s critical departments.
This digital transformation significantly reduced manual paperwork and improved service delivery for hospital staff — from doctors and nurses to HR and maintenance personnel.
In their feedback, the KFAFH team expressed deep appreciation for the professionalism and dedication demonstrated by TJDEED Technology throughout the engagement, highlighting the platform’s adaptability to hospital needs and the value of its analytics features. The hospital emphasized how the system has improved service responsiveness and operational alignment across departments.
Reflecting on the project, Ahmad Abu-Sowaid, ESM Team Lead at TJDEED Technology, stated:
“This project goes beyond implementing software—it was about understanding the unique environment of a major healthcare institution and creating a solution that empowers every user, from IT staff to front-line caregivers. We’re proud to have contributed to a platform that now plays a vital role in KFAFH’s daily operations.”
The successful deployment of the Da’am system at KFAFH underscores TJDEED Technology’s commitment to supporting Saudi Arabia’s digital transformation vision, particularly within the healthcare sector.
Looking ahead, TJDEED Technology continues to expand its footprint across the Kingdom, enabling more institutions with intelligent, scalable, and user-centric IT service management platforms that align with national goals for efficiency, innovation, and smart governance.
To learn more about TJDEED’s services, click here.
To learn more about KFAFH, click here.